Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the standard return period, please contact us before the 30-calendar-day period expires.

Return eligibility remains subject to the conditions described in this policy.

This standard return window does not limit any additional rights or remedies available under applicable law.

Before sending an item back, email service@zenufaro.com.

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos, where appropriate.
• Photographs of the exterior packaging and shipping label for a damaged, incomplete or incorrect order.

Customer support will review your request and provide the appropriate instructions if the return is approved.

Except where an item is damaged, defective, incorrect, incomplete or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered and not intentionally damaged.
• Returned with all original parts, accessories, inserts and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that allows reasonable inspection or resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make a product ineligible for return, provided the item remains complete, unused, undamaged and otherwise meets the applicable conditions.

For Zenufaro™ Christmas decorations, please handle delicate finishes, glass and ceramic ornaments, lighting components, fabric details, hanging ribbons and gift-box inserts carefully during inspection.

Protective packaging is especially important for fragile or detailed seasonal pieces.

Zenufaro™ offers Christmas ornaments, festive home decorations, illuminated accents, miniature Christmas houses, Advent calendars, stockings, ceramic keepsakes and seasonal gift sets.

Depending on the product, minor variations may occur in finish, texture, color tone, surface detail, assembly, dimensions, weight or decorative appearance.

Fabric decorations may show slight differences in folds or texture, while glass, ceramic, metal and wooden products may have small variations in their finishes.

Illuminated decorations may also differ in their lighting components or construction according to the product model and stated specifications.

Product Variation Notice: Minor appearance differences are not necessarily defects.

If you decide you do not prefer a product's color, finish, texture, size, decorative style or overall appearance, you may request a return during the applicable 30-day return period.

Unless a product or fulfillment problem attributable to us is confirmed, this is generally treated as a preference-based return.

Do not automatically send merchandise to our registered business address.

After your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Unauthorized returns or parcels sent to our registered address, an incorrect location or another destination not provided by customer support may be delayed, rejected, lost or ineligible for normal processing.

This procedure does not restrict any return rights that must be honored under applicable law.

Certain products may not qualify for preference-based returns because of personalization, product condition, safety or other legitimate considerations.

These may include:

• Customized or personalized Christmas products.
• Gift cards.
• Products clearly identified as Final Sale or non-returnable before purchase.
• Items materially altered, misused or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this standard policy unless clearly identified as Final Sale or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect or materially different from its description, please contact us within 7 calendar days after delivery where possible.

This prompt-reporting period helps us investigate delivery and product issues efficiently. It does not limit mandatory consumer rights.

Please include:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the affected product.
• Where appropriate, images of the exterior packaging and shipping label.

For fragile Christmas products such as glass baubles, ceramic ornaments or miniature illuminated decorations, please include images showing the affected components where possible.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return or other reasonable resolution at no additional cost for an error attributable to us.

Preference-Based Returns:

If a return results from a change of mind, personal preference, decorative style, color or appearance preference, incorrect customer selection or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed Problems Attributable to Us:

If we confirm that an item was damaged, defective, incorrect, incomplete or materially different due to an error attributable to us, we will provide an appropriate resolution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns.

Where a return results from a confirmed error attributable to us, eligible original shipping charges will also be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping service.

Please retain the shipping receipt and tracking number until the return has been completed.

Zenufaro™ cannot guarantee receipt of a preference-based return parcel shipped without tracking or sent to an address not supplied by customer support.

The customer is generally responsible for a preference-based return package until it has been received at the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs and nature of the issue, we may determine that a refund or replacement can be provided without requiring the product to be returned.

This decision is made by customer support after reviewing the individual request.

Exchanges depend on current inventory and product availability.

Minor differences in finish, color tone, surface texture, decorative placement, material appearance or assembly may occur between individual Christmas decorations and keepsakes.

Where an illuminated product is involved, the features and construction of a replacement depend on the corresponding product model.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy is intended to explain the standard Zenufaro™ return and refund procedures.

It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

Where mandatory legal rights provide additional protections, those rights continue to apply regardless of the standard procedures described here.